ABS Clearance respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, store and share personal information when you visit our website, request a quotation or use our scrap collection, rubbish removal, house clearance, garden clearance, garage clearance, shed clearance, kitchen clearance or light demolition services across Thanet and the wider Kent area.
This policy applies to personal information processed through our website, telephone calls, email, messaging services, social media, quotations, bookings and the delivery of our services.
ABS Clearance
ABS Clearance
Kent Area, UK
absscrap0@gmail.com
07946021737
https://www.absclearance.co.uk/
In this policy, “ABS Clearance”, “we”, “us” and “our” refer to the business identified above.
Depending on how you contact us and which services you request, we may collect the following categories of personal information.
We do not normally store complete debit or credit card details. Where card or online payments are accepted, payment information may be processed securely by our chosen payment provider.
We may collect reviews, testimonials and before-and-after photographs relating to completed work. We will obtain appropriate permission before publishing information that identifies a customer, their property or their address. Wherever reasonably possible, identifying details will be removed or obscured.
Please ensure that you have permission before providing another person’s personal information to us.
We only use personal information when we have a lawful reason to do so. The lawful basis depends on the activity described below.
We use your contact details, job information and photographs to respond to your enquiry, assess the work, arrange a site visit, prepare and discuss a quotation, and confirm whether we can provide the requested service.
Lawful basis: taking steps at your request before entering into a contract and, where appropriate, our legitimate interests in operating and developing our business.
We use your information to schedule and complete collections or clearance work, contact you about appointments, access the agreed property or collection location, follow your instructions, manage changes or cancellations, and provide customer support.
Lawful basis: performance of our contract with you.
We may use your information to issue quotations and invoices, process and record payments, maintain accounting and tax records, manage outstanding amounts, keep records connected with waste collection or transfer, and respond to regulators or public authorities where legally required.
Lawful basis: performance of our contract and compliance with legal obligations.
We may process information to prevent fraud or misuse, protect our staff, customers, property and vehicles, investigate complaints, establish or defend legal claims, and obtain professional or insurance advice.
Lawful basis: our legitimate interests in protecting our business and legal rights, and compliance with legal obligations where applicable.
Subject to the relevant cookie and privacy settings, we may use website analytics and customer feedback to understand how visitors use the website, identify technical problems, improve performance and usability, improve our services, and measure advertising effectiveness.
Lawful basis: your consent where required, or our legitimate interests where the law permits processing without consent.
We may send information about our services where you have expressly agreed to receive it, where the law permits us to contact an existing customer about similar services, or where another lawful basis applies. You may unsubscribe or object to marketing at any time by contacting us or using an unsubscribe option included in the message.
We will not sell your personal information to third parties for their own marketing purposes.
Where necessary and proportionate, we may share limited personal information with:
We require service providers to use personal information only for the agreed purpose and to protect it appropriately.
Some website, email, cloud-storage, analytics, payment or communications providers may process information outside the United Kingdom. Where personal information is transferred internationally, we will take reasonable steps to ensure that an appropriate legal safeguard is in place. This may include a UK adequacy regulation, approved contractual protections or another transfer mechanism permitted under UK data-protection law.
You may contact us to request further information about the safeguards used for a particular provider.
We retain personal information only for as long as reasonably necessary for the purpose for which it was collected, including legal, accounting, regulatory and dispute-resolution requirements.
We may retain limited information on a suppression list to ensure that we respect a request not to receive future marketing.
We use reasonable technical and organisational measures designed to protect personal information from unauthorised access, accidental loss, improper disclosure, alteration, destruction or misuse. Measures may include access controls, password protection, software updates, secure hosting, backups and limiting access to people who require the information for legitimate business purposes.
No internet transmission or storage system is completely secure. You should avoid sending highly sensitive information through an ordinary contact form, email or messaging service unless necessary.
Our website may use cookies, pixels, scripts, local storage and similar technologies to keep the website functioning, remember privacy preferences, protect forms from spam, measure website traffic and performance, provide embedded content, and measure or personalise advertising.
Where consent is legally required, non-essential technologies will not be activated until you make a valid choice through the website’s cookie banner or preference tool. You can change your preferences through the cookie settings available on the website. You may also block or delete cookies through your browser, although this may affect how the website functions.
A separate Cookie Policy should identify the specific cookies and third-party tools installed on this website.
Subject to applicable law, you may have the right to:
These rights are not absolute and may depend on the reason we are processing the information. To exercise a right, contact us using the details in Section 1. We may need to verify your identity before responding. We will normally respond without undue delay and within one calendar month, although the law allows an extension in certain complex cases.
You may raise a data-protection complaint directly with us using the contact details in Section 1. Please include enough information for us to understand the concern and identify the relevant records.
We will acknowledge a data-protection complaint within 30 days, investigate it appropriately, keep you informed where necessary, and provide an outcome without undue delay. Our response will explain the conclusion reached and any action taken or proposed.
You also have the right to complain to the UK data-protection regulator, the Information Commissioner’s Office (ICO). Further information is available at www.ico.org.uk.
We do not normally use personal information to make decisions about customers solely through automated processing where the decision would have a legal or similarly significant effect.
Our website and services are not directed specifically at children. Customers booking clearance or collection services should normally be at least 18 years old. We do not knowingly collect personal information directly from children unless it is reasonably necessary and lawful to do so.
Our website may contain links to third-party websites, social-media pages, WhatsApp or other external services. Those organisations control their own processing of personal information. We recommend reading their privacy policies before submitting information to them. We are not responsible for the privacy practices or content of third-party websites.
We may update this Privacy Policy when our services, website technologies, suppliers or legal obligations change. The latest version will be published on this page with a revised “Last updated” date. Significant changes may also be communicated through the website or directly to affected customers where appropriate.
For questions, requests or complaints relating to this Privacy Policy or your personal information, contact:
Business | ABS Clearance |
absscrap0@gmail.com | |
Telephone | 07946021737 |
Address | Kent Area, UK |
